Warning

You do not have a menu item pointing to the list all Akeeba Ticket System categories for the English (United Kingdom) language. Ticket links may be broken until you add such a menu item.

#1085 – ++++++++++ Problem Stripe ++++++++++

Posted in ‘Joomla Little Helper support’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Monday, 21 October 2019 10:53 UTC
contact@vtt-hautsdefrance.fr

help help help

Bonjour, sur mon site j'utilise JTicketing. depuis la mise à jour Stripe 15 Septembre , Stripe ne communique plus avec. Je ne reçois plus les notifications des tickets acheté. J’ai testés avec paypal ça fonctionne. Le problème vient bien de Stripe depuis la mise à jour. 15 jours que je vous ai contacté et toujours pas de nouvelles. :(

Merci pascal

Hello, on my site I use JTicketing. since the update Stripe 15 September, Stripe no longer communicates with. I no longer receive notifications of tickets purchased. I tested with paypal it works. The problem has come from Stripe since the update. 15 days that I contacted you and still no news :(


Thank you Pascal

Monday, 21 October 2019 11:39 UTC
ric

Hello Pascal,

sorry about the delay answering. I am moving and just got new internet, but it's still not reliable.

In order to help you, I need to figure out some details and make some tests.

We can do this in two ways:

- you provide me with ftp credentials and superadmin access to your site (creating a dedicated superadmin that you will disable / delete after I'm done)

- you send me info: webserver error log  (i.e. apache's error_log) and apply patches as I work on it;

You can trust your informatioon will be shared with no-one, but if you are conscious about security you might want to go the second way.

If you are conscious about sharing your password over email, you can add a private note to this ticket.

or you can use my personal email every way is fine (when I'm connected!)

 
Monday, 21 October 2019 13:33 UTC
contact@vtt-hautsdefrance.fr

Hello,

I have just answered you by email

Thank you Pascal

Please rate this ticket

Help us improve our support services by rating this ticket from one to five stars, according to how much you are satisfied from the handling of this ticket, one being not satisfied and five being very satisfied.